Thank you, I’ll give that a try tomorrow. Or download the free Sonos app to control PLAYBAR from your, smartphone, tablet, PC or Mac. When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis. If its connected to your HD TV, PLAYBAR will play it. There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution. If there’s something blocking them from reaching that location, it may fail, in which case your best bet would be a call to Sonos.
Open the Sonos app > Room Settings > select the speaker > and turn Trueplay off. The concern about this, however, is that the speakers will try to submit the diagnostic on Sonos’ servers. You can turn off TruePlay in this same menu.
If, however, you continue to have issues connecting, I would recommend that you submit a system diagnostic, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up. Note that the controller, whether the iOS app or the Mac app is merely a display for the Sonos application that is really running on the Sonos hardware, so it isn’t surprising at all that both devices are showing the same thing. If you’re still having issues, check to see that you’re not running a VPN, or firewall software that could be blocking access of the speakers when they try to reach the Sonos servers.
#Sonos playbar mac software mac os x#
Once the router comes back up, cable one device to your router with Ethernet, then plug it in. Sonos Playbar Soundbar Speaker Black, Silver - Soundbar Speakers (Wired & Wireless, 100-240 V, 50/60 Hz, 5.4 kg, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7.
While they are unplugged, reboot the router.
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